Welcome to the Terapage Privacy Policy. Terapage Inc. is deeply committed to safeguarding the privacy of our users' personal information. This policy outlines our practices concerning the collection, use, and disclosure of information within the Terapage software as a service.

Information Collection

When you register with Terapage or access the platform through a Single Sign-On process, we require the minimum disclosure of your first name, last name, and email address. Additional demographic information such as date of birth and gender may also be requested. Collectively, this information is referred to as "registration data." Depending on the community or study you participate in, you may be asked to provide additional profile information. During registration, you will create a username and password for Terapage, which should be kept confidential. If you suspect any compromise of your password's security, please contact Terapage immediately.

Within Terapage, registered users have the ability to configure communities or activities that may request personal information. Your responses to such requests may be shared with study administrators and other participants, subject to possible disclosure. These administrators and participants are Terapage users but operate independently from Terapage. Terapage assumes no responsibility for the actions of these administrators or other users. All users must comply with the Terapage Terms of Service.

Terapage does not actively monitor your communications on the platform. However, in certain circumstances, we may exercise our discretion to protect the rights or property of Terapage or others, ensure the personal safety of users or the public, or address violations of the Terms of Service.

Use of Information

The registration data, including your first and last names, username, and email address, is used to identify you and track your contributions to the Terapage system. Your valid email address is essential for receiving updates, automated notifications, and service-related information from Terapage.

Demographic and profile data may be utilized to personalize your Terapage experience based on your interests. Terapage may share this information with partners, such as investors and advertisers, in an aggregated format.

Use of Cookies

To personalize the service and ensure data security, Terapage uses cookies—files that are written to your computer when you access specific web pages. These cookies authorize your visit to the Terapage site and expire upon closing your browser or turning off your computer. The data stored in cookies is masked to prevent tampering. Cookies help identify you as you navigate the system, ensuring compliance with rights and permissions.

Log Files

Terapage collects log files containing website traffic information, including IP addresses, browser types, and cookie details. This data is analyzed to track trends, administer the site, and measure overall activity. Personally identifiable traffic patterns are not disclosed to third parties.

Public Information

Depending on the configuration selected by study or community administrators, some or all of your information within Terapage may be publicly accessible. Exercise caution in your disclosures, as any information or content shared could become public.

Security

Terapage has implemented security measures to protect against the loss, misuse, and alteration of information and content stored on the platform. All data and content are securely stored in an environment inaccessible to unauthorized parties.

Links to Other Websites

Terapage may contain links to external websites. Please note that Terapage is not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of linked sites, as their practices may differ from ours.

Updating Data

Terapage allows users to update their previously provided registration information. Simply access the Account Settings page via your account icon while using Terapage to make the necessary changes.

Personal Data Removal

Terapage provides administrators with features to erase all personal data associated with individual users. If you wish to request the removal of your personal data, please contact the site administrator of the specific Terapage site where your information was collected. If you need assistance or cannot locate the site administrator, reach out to us at dpo@Terapage.com, including the URL of the Terapage site that collected your information.

Data Retention

Terapage retains personal data only for as long as reasonably necessary to provide the Services, operate customer workspaces, support integrations, maintain platform security, comply with legal obligations, resolve disputes, and enforce our agreements. Where Terapage processes personal data through integrations with third-party platforms, including Slack, we only collect and retain the information required to enable the requested integration and deliver the relevant functionality. We do not keep or further use personal data collected from Slack or other integrations for unrelated purposes unless this has been clearly stated and agreed in advance.

Retention Periods

Customer account information, workspace settings, user roles, billing records, organisation details and administrative records are retained for the duration of the customer’s active account. After account closure, these records may be retained for up to 6 years where required for contractual, tax, accounting, audit, fraud prevention or legal purposes. Customer workspace content, including studies, projects, participant records, research tasks, transcripts, recordings, uploaded files, analysis outputs, reports, comments and collaboration data, is retained for as long as the customer keeps the relevant workspace, project or account active, unless deleted earlier by the customer. Where a customer deletes project or workspace content, Terapage will remove it from active systems either immediately or within a reasonable processing period, usually within 30 days. Slack integration data, including workspace identifiers, authorised user details, channel identifiers, message metadata, app configuration data, permissions and integration tokens, is retained only for as long as the Slack integration remains connected and required for the customer’s use of the service. If a customer disconnects Slack or removes the Terapage Slack app, Terapage will stop collecting new Slack data immediately and will delete or disable related integration tokens immediately or within 24 hours. Any remaining Slack-related configuration data will usually be deleted from active systems within 30 days, unless it must be retained for security, audit, legal or dispute-resolution purposes. Slack messages or Slack content accessed by Terapage are only processed where necessary to provide the specific integration functionality requested by the customer. Terapage does not use Slack message content for unrelated purposes. Where Slack message content is temporarily processed to perform a requested action, it is either processed in real time or retained only for the period needed to complete the action. Temporary processing data is generally deleted immediately after completion or within 24 hours, unless the customer intentionally stores the output in Terapage or a longer retention period is required for audit, security or legal reasons. System logs, security logs, access logs, error logs, integration logs and audit trails may be retained for up to 12 months to support security monitoring, incident investigation, troubleshooting, fraud prevention, compliance and platform reliability. In limited cases, logs may be retained for longer where required to investigate suspicious activity, security incidents, abuse, legal claims or regulatory obligations. Support communications, including emails, support tickets, chat messages and related troubleshooting information, may be retained for up to 3 years after the matter is resolved, unless a longer period is required for legal, contractual, security or compliance reasons. Marketing and communications data is retained until the user unsubscribes, withdraws consent, objects to processing, or the data is no longer reasonably required. Where a user unsubscribes from marketing emails, we will action the unsubscribe request immediately or within 48 hours, but may retain a suppression record to ensure the user is not contacted again. Backups and disaster recovery copies may retain deleted data for a limited period after deletion from active systems. Backup copies are generally overwritten or deleted within 30 to 90 days, depending on the relevant backup cycle and technical requirements. During this period, backup data is not used for ordinary business purposes and is only restored where necessary for disaster recovery, security, legal or operational continuity.

Deletion Requests

Customers may request deletion of their personal data, workspace data or integration-related data by contacting Terapage. Where deletion is requested, Terapage will verify and process the request without undue delay and will generally delete applicable data from active systems within 30 days, unless a shorter timeframe applies or a longer retention period is required by law, contract, security, audit, fraud prevention, dispute resolution or legitimate operational requirements. Where data cannot be deleted immediately because it is stored in backups, audit logs or legally required records, Terapage will restrict further use of that data and delete or overwrite it in accordance with the applicable retention cycle.

Data Minimisation

Terapage aims to collect and retain only the personal data needed for the purpose for which it was collected. We periodically review retained data and take reasonable steps to delete, anonymise or aggregate data that is no longer required.

Changes to Privacy Policy

Any updates or changes to the Terapage privacy policy will be prominently posted on our website. Users will always be informed of the information we collect, how we use it, and whether it will be disclosed. In the event of changes to the collection or use of personally identifiable information, we will notify users via email and provide the option to opt out.

Contacting Terapage

If you have any questions or comments regarding this Terapage privacy policy or the practices of this website, please contact us via email at dpo@Terapage.com or by writing to us at:

Terapage Limited

DPO: dpo@terapage.ai

Telephone: +44-1415010143

Mobile: +44-7445-049096

Legal Disclaimer

While we strive to protect user privacy, there may be instances where we are required by law to disclose personal information. This includes compliance with judicial proceedings, court orders, or legal processes served on our website, where we believe in good faith that such action is necessary.