Customer Onboarding Survey Template

What is a customer onboarding survey template?

This template helps you survey new customers during or just after onboarding. It uncovers whether they felt supported, understood the product quickly, and achieved their first goal — so you can fix any early friction before it leads to churn.

Questions you can answer with this template

How easy was it to get started with the product on a scale of 1 to 10?

Did you feel like you knew what to do next at each step of onboarding?

Was there anything that surprised you — positively or negatively?

Did you achieve what you set out to do in your first session?

Why use this template?

This template helps you identify onboarding gaps fast. By systematically collecting new user feedback, you can spot the steps where users get confused or drop off — and make targeted improvements that increase activation and reduce early churn.