Contextual Inquiry Template
Observe users in their natural environment to understand real behaviour.
Contact us to use this template
Observe users in their natural environment to understand real behaviour.
Contact us to use this templateThis template guides contextual inquiry sessions — where you observe and talk to users as they perform tasks in their actual environment. It is one of the most powerful ways to discover not just what users say they do, but what they actually do.
Can you show me how you typically handle this task?
What are you thinking as you go through each step?
Is there anything here that feels unnecessary or takes longer than it should?
When something goes wrong here, what do you usually do?
Contextual inquiry with this template reveals real-world behaviours and workarounds that users would never mention in a traditional interview. The insights are richer, more specific, and directly tied to actual usage — making them far more actionable.