Customer Journey Interview Template
Map the full experience your customers go through — step by step.
Contact us to use this template
Map the full experience your customers go through — step by step.
Contact us to use this templateThis template helps you interview customers about their end-to-end experience with your product or service. It guides the conversation through each stage of their journey so you can identify pain points, moments of delight, and opportunities to improve.
How did you first hear about us, and what made you sign up?
Can you walk me through the first time you used the product?
Where in the process did you feel stuck or frustrated?
What keeps you coming back to use the product?
With this template, you get a reliable way to capture the full customer story. The structured questions make it easy to compare journeys across different users and find the moments that matter most.